We value your trust and aim to provide the best possible services. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds will be processed for our services.
1. Service Cancellations
-
Before Project Commencement:
If you wish to cancel your order before the project has started, you will be eligible for a full refund. -
After Project Commencement:
If the project has already started, cancellation requests will be assessed based on the work completed. A partial refund may be provided after deducting applicable service charges and fees. -
Digital Marketing Services (Ongoing Contracts):
For ongoing services like SEO, PPC, and Social Media Marketing, you must provide a minimum of 7 days’ notice before your next billing cycle to avoid charges for the upcoming month.
2. Refund Eligibility
Refunds are only applicable in the following situations:
-
Service has not started and is cancelled in advance.
-
Deliverables are not provided as per the agreed terms.
-
Technical issues from our end prevent the completion of the service.
No refunds will be provided in the following cases:
-
If you change your mind after the project is completed.
-
Delays caused by client-side approvals, content provision, or communication gaps.
-
Partial work already delivered and accepted by the client.
3. Refund Process
-
All refund requests must be submitted in writing via [Your Contact Email].
-
Once approved, refunds will be processed within 7–14 business days to your original payment method.
-
Transaction charges, taxes, or third-party platform fees (e.g., PayPal, Stripe) may be deducted from the refund amount.
4. Exceptions
Some services are non-refundable, including:
-
Domain name purchases
-
Hosting plans
-
Third-party software or tool subscriptions purchased on your behalf
-
Customized graphics, templates, or designs already delivered
5. Contact Us
If you have any questions about this policy, please contact us:
Contact@rohitmukherjee.site
+91 8436974933
rohitmukherjee.site